Refund and Cancellation Policy for UNCF Trust

Last Updated: 01-Nov-2024

Thank you for supporting UNCF Trust. We strive to ensure that your contributions are used effectively to fulfill our mission. Our refund and cancellation policy is designed to address cases of inadvertent errors during the donation process. Please read the policy carefully to understand how such cases will be handled:

Double Transaction or Incorrect Amount Entered

• If a donation has been processed twice or if an incorrect amount was entered during the transaction, you may request a refund. To do so, please email us at [email protected] with the following details:
• Full Name
• Date of Transaction
• Transaction Amount
• Reason for Refund Request
• We will verify the transaction details and evaluate the reason in line with our donation acceptance policy. If the request is approved, the refund amount will be processed, less any transaction charges, which will be borne by the donor. This process will be completed within 30 days from the date we receive your request email.

Cancellation of Transaction During Processing

• If a donation transaction is canceled by the donor during processing, and the amount is debited from the donor’s account but has not been credited to UNCF Trust’s account, UNCF Trust is not responsible for issuing a refund.
• In this situation, we recommend that the donor resolve the issue directly with their bank or payment provider. If needed, UNCF Trust will assist to the extent possible, though resolution remains between the donor and their financial institution. Please reach out to us via email at [email protected] for any additional information we may provide to support your case with your bank.

Contact Information

• For any further clarification or assistance, please contact us:
• Phone: 78715 31777,
• Email: [email protected]
• Address: 12/12, Wooden House, Saraswati Nagar, Kovaipudur, Coimbatore - 641042

This policy is intended to ensure fair handling of refunds while maintaining UNCF Trust’s ability to allocate resources to our charitable initiatives effectively. Thank you for your understanding and support.